- Why will customers buy the same products in my online store, and not from popular e-commerce websites?
- How do I have assurance about the quality of the products?
- Do I need to buy sample products?
- Where are the products stocked?
- Who decides the product selection and retail prices?
- How do I get paid?
- Who is the owner of the online store?
- Why do I need to partner with Woosource?
- Why doesn’t Woosource operate its own online stores and keep all the profits?
- How do customers return products they bought in my online store?
- I am new to e-commerce, so how shall I promote my online store?
- What does my online store look like?
- Can I integrate the online store to my existing website?
- What is the Shopify e-commerce platform?
- What is dropshipping?
Q: Why will customers buy the same products in my online store, and not from popular e-commerce websites?
A: The primary reason customers buy from you is that you reached them first. In the case of selling to your friends, social media followers, member base and past customers, you have the trust from your customers that other online sellers do not have. Moreover, products in the Woosource catalog come with competitive costs, allowing for lower retail prices while keeping decent margins.
Q: How do I have assurance about the quality of the products?
A: Woosource partners with selected supply chain companies in China and the U.S. to bring you popular products at the best wholesale costs. Our supply chain partners have also been supplying products to other retail channels; for instance, many of the products in our catalog are the same products that you can find on major e-commerce platforms. If you copy a product title and search for it on the Amazon website, usually you can find the same product and learn about its sales performance.
Q: Do I need to buy sample products?
A: You do not need to pay for product samples upfront. Woosource can purchase the products for you to test or to showcase in your offline storefront. The expenses of product samples will be deducted as operating costs later on from the online store’s revenue.
Q: Where are the products stocked?
A: The majority of the products in the catalog are stocked in China-based warehouses, and there are also products stocked in U.S. warehouses. China-based products usually take 10-18 business days to deliver, and U.S.-based products will deliver in 2-5 days. A tracking number is provided for the customer to keep track of the shipment.
Q: Who decides the product selection and retail prices?
A: The merchant (you) decides what products to sell and for how much. Generally, we expect your online store to focus on a product line similar to your current business offerings. We also recommend a default 30% markup, but you can set the best retail prices that you feel you can get from your customers. You can include the shipping cost in retail prices, and offer store-wide free shipping to customers.
Q: How do I get paid?
A: Woosource manages the store sales and takes customer payments, then distributes them among parties involved: Woosource, suppliers, merchant and Shopify. Woosource compiles monthly sales reports for merchants and remits merchants’ profits to a bank account designated by each merchant.
Q: Who is the owner of the online store?
A: The online store is under the merchant’s name, but technically, Woosource is owner of the online store. Both Woosource and the merchant have the right to close the store with prior notice to the other party. The merchant has full access to all the sales records in the online store admin panel, but cannot access some administrative functions of the store.
Q: Why do I need to partner with Woosource?
A: If you have the dedication, resources, and expertise needed for an online store, which is essentially a dropshipping e-commerce business, then you sure can do it on your own. But to do that, you may need to hire customer service personnel, set aside money for operating expenses, and either you or your employee need to have good experience in e-commerce, which include but are not limited to digital productions, online marketing, market research, product sourcing, and working with foreign suppliers. However, with a Woosource partnership, running an online store will be a completely no-cost, no-hassle operation to you.
Q: Why doesn’t Woosource operate its own online stores and keep all the profits?
A: For us to operate more than a few online stores, we need to invest significant resources and money to attract online store traffic (a sustained stream of visitors). However, with a Woosource/merchant partnership and a store under the merchant’s name, we can attract free or low-cost traffic by promoting to the merchant’s offline storefront visitors, social media followers or email subscribers. Saving money and time on the marketing means better margins for both merchants and Woosource, making a win-win partnership.
Q: How do customers return products they bought in my online store?
A: Your customers have 14 days after delivery to return a defective product and the return shipping cost will be covered by Woosource. The customer needs to submit a return request, along with a picture, explaining the defect and request a return authorization. Upon approval, the customer can ship the product to a U.S.-based processing center. A refund will be issued within seven days upon the receipt and inspection of the returned product.
Q: I am new to e-commerce, so how shall I promote my online store?
A: There are multiple ways you can promote your online store with low or no costs, for instance:
- promote your store to social media followers, email subscribers, and other online social circles.
- place a sign in your mall storefront, kiosk or kart, inviting customers to visit your online store.
- install an iPad in your storefront, kiosk or kart, inviting customers to browse the online store and place orders themselves.
- display sample products in storefront, kiosk or kart, or go to community events with sample products. Customers can place orders on portable devices such as an iPad. (the product will be shipped directly from the supplier to the customer)
Q: What does my online store look like?
A: You can choose from a variety of themes (templates) for your base storefront, then we can customize it with your business information and selected products. Woosource will handle the customization, copywriting and graphic design for your store. The URL of your store is based on the following protocol: your-business.myshopify.com. “your-business” is the name of your business and/or online store.
You can view a demo store we created using a free online store template and some fishing products from our catalog. The demo store assumes the Woosource brand, thus the store URL is woosource.myshopify.com.
Q: Can I integrate the online store to my existing website?
A: Yes. You can add a link on your website which points to the online store. Or you can “embed” specific products on selected pages of your existing website, along with a “buy” button next to each product, which allows site visitors to place an order without leaving your website. The buy buttons are synced with your online store, as a result the order will be seamlessly processed just like any other orders placed directly at the online store. However, the buy button method will require extra manual work; as a result, you cannot expect to “embed” a large quantity of products.
Q: What is the Shopify e-commerce platform?
A: A Canada-based company, Shopify developed a proprietary platform to help merchants manage every aspect of their business — from products to orders, to customers, selling online, in retail stores and on the go. Shopify has more than 800,000 active stores it supports with total gross merchandise sales exceeding $100 billion. Learn more about Shopify: https://www.shopify.com/about
Q: What is dropshipping?
A: Dropshipping is a fulfillment business model where you never actually own the inventory you are selling. Instead, you act as a middleman between your customers and your supplier, and you pass any orders onto the dropshipping company so they can pick, pack and fulfill. Learn more about dropshipping: https://www.shopify.com/guides/dropshipping/understanding-dropshipping